Pulse PEMF

Frequently Asked Questions

Please feel free to reach out to bmace@themrlgroup.com with any questions you may have!

How do I start shopping?

Simply select a product category from the top navigation box. From each product category, you will be able to select individual products and add them to your cart. Please note for apparel items you will need to select your sizing first and than enter the quantity for that specific size.


How do I add products to the shopping cart?

Once you have selected a product, fill out the necessary fields such as color, size and quantity. Then, click the Add to Cart button.


What happens if I place an order and the item is out of stock?

Customer Service will contact you regarding any inventory issues after the order has fully processed.


Production Time

Standard production time is approximately 10-12 business days + transit.


Payment

All purchases may be completed with a valid credit card.


Shipping Time

Shipments are made via standard FedEx Ground, estimate 3-5 business days.


Return Policy

Please select your item options carefully. Due to the custom nature of your order we are not able to issue refunds or exchanges on items incorrectly ordered. Due to the custom nature of your order, we are not able to guarantee any changes to your order after it has been placed. If you would like to make a change to your order within 1 business day of placing your order, please email us with your request and order number and we will do our best to accommodate. If you have issues with your order arriving damage or you received the incorrect item, please contact us by email including order number and photos within 7 business days of delivery.